Returns
Returns management that recovers revenue.
Fast, transparent reverse logistics, receive, inspect, restock, or dispose, so returns stop being a black hole and start being recovered value.
Turn returns from cost into recovery
Returns are inevitable in DTC, how you handle them decides whether they cost you a customer or keep one. We process returns quickly and by your rules: inspect and grade each item, restock what’s sellable back into live inventory, and route the rest to disposition, refurbishment, or disposal.
Visibility for you and your customer
Every return is logged and reconciled so your inventory stays accurate and you can see exactly what came back and why. That data is gold for spotting product and sizing issues before they snowball.
What’s included
Everything the service covers
Return receiving
Inbound returns processed quickly against the original order or RMA.
Inspection & grading
Each item checked and graded so only sellable stock goes back to inventory.
Restock to live inventory
Sellable returns re-shelved and counted so they’re ready to sell again.
Disposition routing
Refurbish, liquidate, donate, or dispose per your rules.
Return reporting
Reasons and trends logged so you can fix root causes.
Customer-friendly turnaround
Fast processing so refunds and exchanges don’t drag.
FAQ
Questions, answered
How quickly are returns processed?
Returns are typically inspected and processed within a couple of business days of arriving at our dock.
Can unsellable items be handled differently?
Yes, you set the disposition rules: refurbish, liquidate, donate, or dispose.
Do returns update my inventory automatically?
Sellable, restocked items are added back to live inventory so your available-to-sell stays accurate.
Ready to hand off fulfillment?
Get a fast, itemized quote and see exactly what fulfillment will cost for your brand.